RedKings Software & Connections FAQ

Why is the game sometimes slow?

You could be suffering from internet lag that is often caused by poor connection between your ISP and our server. That is something beyond our control but your own connection is often improved upon if you close out other bandwidth-consuming applications such as internet browsers, file sharing programs, chat programs etc.

Why can't I see the list of tables? All I get is a gray square.

This usually means that you need to clear your "cache" (temporary internet files) and lacks the latest version of Java plug-in. You can download the Java plug-in by clicking on "Get It Now" on the Java homepage. Clear your cache by going to Tools menu on your Internet browser, choosing Internet Options, then clicking the "Delete Cookies" and "Delete Files" buttons.

Why does the game keep saying "The server does not respond" when I try to log in from my office?

You are probably sitting behind a "firewall". It's a safety measure that protects your company network from unauthorized access. Among other things it limits the communication with the outside world to a few standard channels -- and the RedKings client-server solution is apparently not on the approved list.
Please try configuring the firewall to accept traffic on our game ports. Please contact us if you need more information.

Why do I see "ghost cards" on the table?

You might be seeing residue images from previous hands as you do not have the latest version of Java plug-in for your web-browser. You can download it by visiting the Java website and clicking on the "Get It Now" tab.

I cannot connect to any games when playing from an office or University/College.

If you cannot connect to our game server through our webpage nor through the downloaded Poker4 application you could be behind a firewall. If you are behind a firewall then you will have to configure the firewall to allow communications on our ports.
Below are all the current ports used by the games at RedKings:

• Blackjack - 5000
• Baccarat - 5100
• Slots - 5300
• Chinese Poker - 5400
• Let it ride - 5600
• Poker4 – 5700-5709, 5720, 5724
• Poker4 tournament - 5750-5759
• Video Poker - 5900

I am using the Poker download version but I am unable to connect to the server.

If you are receiving a message that you are unable to connect to the server but you do have access to the internet one thing that could cause the problem is if the system clock is incorrectly set. Please check that your clock settings are correct i.e date, month, year.
If this has not helped resolve the issue, please restart the program until you encounter the problems and cannot go any further then send an email to support@redkings.com and our Support Team will guide you through the next steps.

I sat out for a few hands in a tournament but it doesn't let me sit back in?

Your session has expired. Quickly close the game window (table) and restart the lobby (game client). You can then rejoin the tournament while our system checks/folds your hands for you. You do not lose anything except the blinds when it's your turn to post them.

My Black Jack/Let-it-Ride/Video Poker/Slots window freezes, what should I do?

Our casino games automatically save the state (cards, bet etc) if you should get disconnected or timed-out. You will then be allowed to complete the unfinished hand, and be automatically seated and dealt the same cards you had, the next time you log in. Your money at the table and in the bet will still be there. Try getting back into the game, but give it a few attempts as your ISP might still be trying to re-establish a connection to our game server.

Help! I can't access your games!

If your problem is not described or answered by the other FAQ answers please contact our Support team with the following information:

1. The date and time that you were trying to play.
2. The type of game you were trying to access.
3. The operating system you are using.
4. Whether you were playing through your web-browser (AOL / Internet Explorer / Netscape etc?) or through the downloaded application?
5. At which stage of accessing the game did you encounter problems and what actually happens?
6. Did you see any error message?
7. Your connection speed. (Dial-up / DSL / Cable?)
8. Do you experience similar problems when you try to play from your web-browser/the downloaded application?

The more information you provide, the sooner you can get a resolution from us.

I have problems playing your games after I upgraded Windows XP with "Service Pack 2". What should I do?

Your Windows XP security settings should have increased after upgrading it with "Service Pack 2". Please try to access our website directly, and confirm that you want to continue when asked "You are accessing a site with non-secure items. Do you want to continue? (Yes/No)".